Contact information

Better Beads & More

We’re here to help! If you have any questions or need assistance, please feel free to contact us using the information below.

Contact Information

Business Hours

  • Monday – Friday

  • 9:00 AM – 6:00 PM (Eastern Standard Time – EST)

Please Note:
Due to time zone differences between our Hong Kong operations and EST business hours, there may occasionally be slight delays in responses. We appreciate your patience and assure you that we will respond as promptly as possible.

How We Can Assist You

Our customer support team is happy to help with:

  • Order status and tracking inquiries

  • Product questions and recommendations

  • Return and exchange requests

  • Lost package claims

  • General customer service concerns

  • Technical website support

We truly value your business and are committed to delivering excellent customer service.
Thank you for choosing Better Beads & More!